RETURN ELIGIBILITY

Returns are accepted within two weeks from the date you receive your order.

Once your return request is submitted, please allow 1–5 business days for review.

To be eligible for a return:

1. Items must be in their original condition, unworn and unwashed, and in the original packaging.
2. Items must be free from stains, odors, damage, or signs of wear.
3. A valid order number is required as proof of purchase.

Please note that all returned items will go through inspection before approval. Returns that do not meet our conditions may be rejected and sent back.

HOW DO I START A RETURN?

To request a return:

1. Email us at support.envisionclothing.sg@gmail.com
2. Include:

• Your order number
• Reason for return
• Photos if the item is damaged or incorrect

If your return request is accepted, we will provide instructions on how and where to send your package.

Once received, returned items will undergo inspection within 1–5 business days before the refund is approved.

Approved refunds will be credited back to your original payment method within 5–10 business days depending on your bank or payment provider.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The wrong item or size was shipped by our team
• The item arrived damaged
• The item is confirmed to be defective

Original shipping fees are non-refundable unless the return is due to an error on our end.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size or item, please place a new order after your return has been approved.